Refund Policy

1. Plans and prices

Pro: $4.90/month or $39.90/year. Ultra: $5.90/month or $54.90/year (US dollars). In Brazil: Pro R$19,90/month or R$199,90/year; Ultra R$27,90/month or R$270,90/year. You are charged the amount shown at checkout, in its currency. Taxes may be added where the law requires.

2. 7-day free trial

Your first Pro or Ultra subscription, monthly or annual, starts with a 7-day free trial. You are not charged at signup. Cancel before the trial ends and you pay nothing.

3. Monthly plans

After the trial, the subscription renews automatically every month. Monthly payments after the trial are non-refundable: you had 7 days to cancel at no cost. When you cancel, you keep access until the end of the month you paid for.

4. Annual plans

After the trial, the subscription is charged once a year. Within 30 days of each annual charge (the first one and every renewal), you can request a refund of the amount paid minus one month at the full monthly price of your plan (Pro $4.90; Ultra $5.90), not the annual plan's per-month equivalent.

Example: Pro annual at $39.90, minus one month of Pro monthly ($4.90) = $35.00 refunded. Ultra annual: $54.90 − $5.90 = $49.00. In reais: Pro R$199,90 − R$19,90 = R$180,00; Ultra R$270,90 − R$27,90 = R$243,00.

More than 30 days after the charge, there is no refund. You can cancel the automatic renewal and keep access until the end of the paid year.

5. Plan changes

Upgrades (Pro → Ultra, or monthly → annual) take effect immediately with a prorated charge; you can ask for a refund of that prorated charge within 7 days. Downgrades (Ultra → Pro, or annual → monthly) take effect at the start of the next billing cycle (on annual plans, at renewal), with no refund or credit for the current period.

6. Duplicate charges and technical errors

Duplicate charges, or charges caused by a technical error on our side, are always refunded in full.

7. Chargebacks

Opening a payment dispute with your bank or card issuer suspends your account until the dispute is resolved. While suspended you can still sign in and contact support. Before disputing a charge, write to support@zelect.io: it's faster.

8. How to cancel

In Account → Subscription, use "Cancel subscription" or "Manage billing": the Stripe customer portal opens and you cancel in a few clicks. Cancelling stops the next renewal; you keep access until the end of the current period. The emails we send before a trial ends and before an annual renewal also carry a one-click cancel link.

9. How to request a refund

Email support@zelect.io from your account's email address, within the applicable window, saying what you want refunded. Refunds go back to the original payment method and can take 5 to 10 business days to show up.

10. Earlier subscriptions

Subscriptions and purchases made before November 4, 2026 keep the terms in force when they were made.